Shipping Policy

  • What are the shipping charges?

    For PO boxes or APO/FPO addresses please select USPS Priority mail upon checkout. Delivery charge varies with each product. Most of product FREE delivery in continental United States, over $49.00 and under 20 pounds will be shipped via DHL, FedEx, UPS or USPS Priority free of charge. Excluded in Free shipping are perishable items such as chorizo, longanisa, hotdogs, bangus tinapa and boneless bangus and would require a 1-2 Day shipping from our Los Angeles CA warehouse. The shipping rate is determined depending on the shipping destination.

    For orders within the continental United States, under $49.00 and under 10 pounds will be shipped via UPS or USPS Priority for a flat rate of $14.95.

  • What is the estimated delivery time?

    COVID-19 SHIPPING UPDATE During the ongoing global pandemic, our goal is to ship out orders within 2 business days from receipt. When the order is fulfilled, a tracking number will be sent to your email. Due to the pandemic the carriers we use such as United States Postal Service (USPS), United Parcel Service (UPS) and Federal Express (FedEx) have all been experiencing some delays throughout their shipping network. The estimated delivery times ranges from 2 business days, up to 7 business days. We truly appreciate your patience.

    Any questions, please use our messenger service available from Monday to Friday, 9 AM to 6 PM PST or email us at hello@groceryfilipino.com. We will respond the next business during holidays or weekends.

  • Are there taxes and fees?

    Items sold through our online store may be subject to taxes and other governmental charges. If an item is subject to taxes, prior to submitting your purchase request, an estimated tax will be calculated and displayed at checkout.

  • How are frozen items packed and shipped?

    Frozen goods are shipped in insulated mailers or styrofoam coolers(for large orders) with FDA-approved cold pack to preserve their shape and quality.

    Orders with frozen goods are ship from our Northridge CA warehouse from Monday to Thursday via 2-3 day shipping. States in the east coast and some central areas may pay extra for 2-3 day shipping to ensure the frozen product is delivered fresh. Learn more about our shipping policy.

  • How do I change my shipping address?

    If you wish to change your shipping address after you have submitted your order, please email us immediately at hello@groceryfilipino.com

    Unfortunately if the order has been shipped, you will not be able to change it. It is our goal to provide prompt delivery service, which includes fulfilling your quickly. If the order has not been processed, we will be able to update the delivery address.

  • Is shipping available on holidays?

    UPS
    July 4, 2021: Independence Day – UPS Holiday

    No UPS® pickup or delivery service.

    The UPS Store® locations are closed.



    July 5, 2021: Independence Day (nationally observed)

    No UPS® pickup or delivery service.

    The UPS Store® locations are open.

    See more UPS Holiday Shipping

    USPS

    July 4, 2021 (the legal public holiday for Independence Day), falls on a Sunday. For most Federal employees, Monday, July 5, will be treated as a holiday for pay and leave purposes.

    December 25, 2021 (the legal public holiday for Christmas Day), falls on a Saturday. For most Federal employees, Friday, December 24, will be treated as a holiday for pay and leave purposes.

    See more USPS Holiday Shipping