FAQ's

Below are frequently asked questions, you may find the answer for yourself
  • What is GroceryFilipino.com return policy?

    Our 100% buyer protection program allows for easy returns Only for products not as per description/photo on the website and products which you received in damaged/defective/broken" condition.

    All products must be returned in their original condition along with the bills and labels.

  • How to raise dispute for an order?

    You can raise a dispute within 7 days of delivery, in either of by sending an email to hello@GroceryFilipino.com with images of broken/defective/damaged products within 7 days of delivery, please mention your order number in the email and sign into your GroceryFilipino.com account if you are a registered customer (Easy method).

    Product After 7 days Of Delivery Return Can not accepted.

  • When will i be refunded?

    Reverse pickup orders We will initiate refund once the item is picked up by our courier partner.

    Self ship orders We will refund when your item back from warehouse. The refund amount wii be credited within 3 to 5 working days in your GroceryFilipino.com Account.

  • What are the shipping charges?

    Delivery charge varies with each product. Most of product FREE delivery in US with a minimum purchase $49.

    Some items may have a shipping cost depending on the product.

  • What is the estimated delivery time?

    The estimated time of delivery is within 1-5 working days for domestic orders. We do not ship international orders. All orders get shipped within 1 to 2 days from the warehouse.

  • How will the delivery be done?

    We try to process all deliveries through reputed courier companies such as FedEx, UPS and USPS. We also have FREE local delivery within 15 mile area around Los Angeles County San Fernando Valley area.

  • How are items packaged?

    All items are carefully packaged as to avoid any form of damage. Frozen goods are shipped in insulated mailers complete with gel ice packs to keep it cool during transit with a minimum purchase of $49 is required.

  • Who would be responsible for paying local taxes in countries outside of US?

    Customs duty & other international taxes etc. if applicable will have to be borne by the customer according to the laws of the land. We do not currently offer International shipping.

  • How do i pay for a GroceryFilipino.com purchase?

    GroceryFilipino.com offers you multiple secure payment methods such as PayPal and Shopify Pay. We accept major credit cards using trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.

  • Can i make a credit/debit card or Internet Banking payment through my mobile?

    Yes, you can make credit card payments through the GroceryFilipino.com mobile website. GroceryFilipino.com uses 256-bit encryption technology to protect your card information while securely transmitting it to the secure and trusted payment gateways managed by leading banks.

  • Does GroceryFilipino.com keep my credit card information?

    No, GroceryFilipino.com does not collect or store your account information at all. Your transaction is authorized at multiple points, first subsequently by Visa/MasterCard/Amex secure directly without any information passing through us.